General Terms and Conditions of Use and Sale — Lord of Tokens

Last updated: 15 May 2026

Preamble

These General Terms and Conditions of Use and Sale (the "Terms") govern access to and use of the online browser-based massively multiplayer game Lord of Tokens (the "Game"), accessible at https://lordoftokens.com/ (the "Website"), as well as all related services, including the purchase of virtual items and currency and the subscription to paid plans (collectively, the "Services").

The Services are operated by:

MAKETOOLS SAS, a société par actions simplifiée with a share capital of €1,000, Registered office: 149 avenue du Maine, 75014 Paris, France Registered with the Paris Trade and Companies Register (RCS Paris) under number 990 247 603 Intracommunity VAT number: FR63990247603 Legal representative: Charlotte Ledoux, President (CEO & Co-founder) Contact: charlotte@maketools.ai (hereinafter "MAKETOOLS", "we", "us" or "our")

The Services are hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg.

The Director of Publication is Charlotte Ledoux.

By creating an account, accessing the Website or using the Services, you (the "Player", "User" or "you") acknowledge having read, understood and unconditionally accepted these Terms. If you do not accept them, you must not use the Services.

Article 1 — Definitions

For the purposes of these Terms, the following capitalised terms shall have the following meanings:

Account: the personal account created by a Player to access the Game.
Content: any text, image, sound, message, character name, guild name, description, or other element published or transmitted within the Game by Players or by MAKETOOLS.
Player: any natural person aged 13 or over who has created an Account and accesses the Services.
Services: the Game, the Website and all associated functionalities, including the sale of Virtual Items.
User-Generated Content (UGC): any Content created, submitted, transmitted or published by a Player, including but not limited to character names, guild names, descriptions, chat messages and any text input.
Virtual Items: virtual currency, items, characters, cosmetics, passes or any other digital content made available within the Game, whether free or paid.

Article 2 — Purpose and Scope

These Terms set out the conditions under which MAKETOOLS provides Players with access to the Game and related Services, as well as the conditions of sale of Virtual Items.

They constitute the entire agreement between MAKETOOLS and the Player. No general or specific conditions communicated by the Player may be integrated into or prevail over these Terms unless expressly accepted in writing by MAKETOOLS.

Article 3 — Acceptance and Modification of the Terms

3.1 Acceptance

Acceptance of these Terms is a prerequisite to creating an Account and using the Services. Acceptance is materialised by the Player ticking the dedicated checkbox during registration.

3.2 Modification

MAKETOOLS reserves the right to modify these Terms at any time, in particular to reflect legal, technical or commercial developments. Players will be informed of any material modification at least fifteen (15) days before it enters into force, by any appropriate means (notification within the Game, email to the address associated with the Account, or notice on the Website).

Continued use of the Services after the entry into force of the modified Terms constitutes acceptance of those modifications. A Player who does not accept the new Terms may close their Account, subject to the conditions set out in Article 13.

Article 4 — Access to the Services

4.1 Eligibility — Minimum Age

The Services are accessible to natural persons aged thirteen (13) years or older. Minors under the age of majority in their country of residence must obtain the prior authorisation of their parents or legal guardians, who undertake to supervise their use of the Services.

The purchase of Virtual Items is strictly reserved to Players aged eighteen (18) years or older (or the age of majority in their country of residence, if higher). Minors must not make any purchase on the Services. Where a purchase is made from an Account associated with a minor, MAKETOOLS reserves the right to cancel the order, refund the corresponding amount and take any appropriate measure with regard to the Account.

By creating an Account, a Player declares and warrants:

to be at least 13 years old;
if a minor, to have obtained authorisation from a parent or legal guardian;
to be at least 18 years old (or to have reached the age of majority in their country of residence) to make any purchase;
to have the legal capacity to enter into these Terms or to be duly authorised to do so;
not to be subject to any prohibition from using the Services (in particular, not to have previously had an Account terminated by MAKETOOLS for breach of these Terms).

MAKETOOLS may at any time request proof of identity or age from a Player and may suspend the Account or any purchase pending verification.

4.2 Account Creation

To play, the Player must create an Account by providing the information requested in the registration form. The Player undertakes to provide accurate, complete and up-to-date information, and to update such information without delay in the event of any change.

The Account is strictly personal. The Player is solely responsible for maintaining the confidentiality of their login credentials and for all activities carried out on or from their Account. Any unauthorised access must be reported to MAKETOOLS without delay.

4.3 Free Access

Access to the Game is free of charge. Only the purchase of Virtual Items (Article 7) and the Subscription (Article 8) are subject to payment.

4.4 Technical Requirements

Access to the Services requires an internet connection, a compatible web browser and equipment meeting the technical specifications published on the Website. The Player is solely responsible for obtaining and bearing the cost of such equipment and connection.

Article 5 — Player Conduct and Prohibited Behaviour

5.1 General Principles

The Player undertakes to use the Services in good faith, in compliance with these Terms, applicable laws and regulations, and the rights of third parties.

5.2 Prohibited Behaviour

Without prejudice to the generality of the foregoing, the following behaviours are strictly prohibited and constitute a serious breach of these Terms:

(a) Cheating, exploits and automation

Using, developing, distributing or promoting any cheat, bot, script, macro, automation tool, modified client, packet editor or any other software or method designed to gain an unfair advantage or to circumvent the Game's normal operation;
Exploiting bugs, glitches or unintended Game mechanics for any benefit whatsoever, instead of reporting them to MAKETOOLS;
Interfering with or attempting to interfere with the proper functioning of the Services, the servers or the networks connected to them.

(b) Harassment and hate speech

Harassing, intimidating, threatening, defaming, stalking or bullying other Players or any member of the MAKETOOLS team;
Publishing or transmitting any Content that is racist, xenophobic, sexist, homophobic, transphobic, ableist, antisemitic, Islamophobic or otherwise discriminatory;
Inciting hatred, violence, terrorism or discrimination on any prohibited ground;
Publishing or transmitting any Content that is obscene, pornographic, paedophilic, glorifying violence, suicide or eating disorders, or otherwise contrary to public order or good morals.

(c) Account integrity

Sharing, lending, transferring, selling or buying an Account, in whole or in part;
Creating, holding or using more than one Account per natural person (multi-accounting), unless expressly authorised in writing by MAKETOOLS;
Impersonating another person, including another Player, a member of the MAKETOOLS team, a public figure or any third party;
Using a character name, guild name or any UGC that infringes the rights of third parties, that is misleading, or that violates Article 5.2(b).

(d) Real-money trading (RMT)

Selling, buying, exchanging, gifting or offering against any form of real-world consideration (money, goods, services, cryptocurrency, etc.) any Account, Virtual Item, virtual currency, character or other element of the Game outside the official channels operated by MAKETOOLS;
Promoting, advertising or facilitating such practices.

(e) Other prohibited acts

Attempting to access the Account of another Player without their authorisation;
Collecting, storing or processing the personal data of other Players without their explicit consent and without a lawful basis;
Using the Services for any commercial, advertising or promotional purpose without the prior written consent of MAKETOOLS;
Reverse engineering, decompiling, disassembling or attempting to discover the source code of the Game, except where permitted by mandatory law;
Uploading any virus, malware or other harmful code.

5.3 Reporting

MAKETOOLS provides Players with reporting tools within the Game to flag any prohibited behaviour or Content. Reports are reviewed by the moderation team in accordance with Article 6.

Article 6 — Content Moderation

6.1 Moderation Policy

MAKETOOLS implements a moderation policy combining:

Automated filtering of UGC (in particular chat messages, names and descriptions), based on word lists and pattern detection;
Player reporting tools allowing the community to flag inappropriate Content or behaviour;
Human review of reports by the moderation team.

6.2 Measures

In the event of a breach of these Terms, MAKETOOLS may take one or more of the following measures, depending on the seriousness, repetition and context of the breach:

a warning addressed to the Player;
the removal, hiding or modification of the offending Content;
the renaming of a character or guild;
the temporary muting of the Player in chat features;
the temporary suspension of the Account;
the permanent termination of the Account, with the consequences set out in Article 13;
the rejection of any new Account creation by the same person.

In cases of particular seriousness (in particular, but not limited to, the use of cheats, hate speech, threats against persons, real-money trading on a significant scale, or paedophile content), MAKETOOLS may proceed directly to permanent termination of the Account without prior warning.

6.3 Notification and Appeal

The Player whose Account is the subject of a measure shall be informed by email or by a notification within the Game, with a statement of the reasons. The Player may contest the measure by replying to that notification within thirty (30) days. MAKETOOLS undertakes to review the appeal in good faith but is not obliged to reverse its decision.

6.4 Legal Reporting

MAKETOOLS may report any unlawful Content or behaviour to the competent authorities, in particular pursuant to French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN) and Regulation (EU) 2022/2065 on a Single Market for Digital Services (DSA).

Article 7 — Virtual Items and Payment

7.1 Nature of Virtual Items

Virtual Items have no monetary value outside the Game. They cannot be converted into real currency, refunded in cash, transferred to another Account, or used outside the Game.

Virtual Items grant the Player a limited, personal, non-exclusive, non-transferable and revocable right of use within the Game, for as long as the Account remains active and the Game remains operated by MAKETOOLS.

7.2 Purchase

Virtual Items may be acquired exclusively against real-world currency, through the payment methods made available on the Website. Payments are processed by Stripe, an external payment service provider. MAKETOOLS does not store the Player's full payment card details.

The applicable prices are those displayed on the Website at the time of the order. Prices are displayed in the local currency of the Player's country of residence (or another currency, where local conversion is not available), all taxes included where applicable. Where the price is not displayed in euros (€), the conversion is performed automatically, on the basis of an exchange rate set periodically by MAKETOOLS or by its payment service provider; the price displayed at the time of confirmation of the order is the binding price for that order. MAKETOOLS reserves the right to modify prices and to add, remove or substitute currencies at any time, it being specified that orders already placed shall not be affected.

7.3 Order Process

The order process consists of: (i) selecting the Virtual Items, (ii) reviewing the order summary, (iii) accepting these Terms and confirming the order, and (iv) completing payment. The order is deemed final upon receipt by MAKETOOLS of payment confirmation from the payment service provider.

An order confirmation is sent by email to the address associated with the Account. The Player is invited to keep this email as proof of purchase.

7.4 Delivery

Virtual Items are credited to the Account automatically upon confirmation of payment, generally within a few minutes. In the event of a delivery problem, the Player must contact MAKETOOLS at charlotte@maketools.ai.

7.5 Right of Withdrawal — 14-Day Period

In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the consumer Player has a period of fourteen (14) calendar days from the day on which the contract for the supply of Virtual Items is concluded (i.e. the day on which the order is confirmed) to withdraw, without having to give a reason and without incurring any cost other than those provided for by law.

How to exercise the right of withdrawal

To exercise this right, the Player must, before the expiry of the 14-day period, send to MAKETOOLS an unambiguous statement of withdrawal, by any means, in particular by email to charlotte@maketools.ai. The Player may use the model withdrawal form set out in Annex 1 to these Terms, but this is not mandatory.

The burden of proving the exercise of the right of withdrawal lies with the Player.

Effects of withdrawal

Where the right of withdrawal is validly exercised, MAKETOOLS shall reimburse the Player for all sums paid in respect of the order concerned, no later than fourteen (14) days from the day on which it is informed of the Player's decision to withdraw. The reimbursement shall be made using the same means of payment as that used for the initial transaction, unless the Player expressly agrees to a different means; in any event, the reimbursement shall not give rise to any additional cost for the Player.

Immediate delivery — Practical effect

In order to allow Players to enjoy the Virtual Items without waiting, MAKETOOLS delivers them to the Account immediately upon confirmation of payment, without requiring an express waiver of the right of withdrawal. The Player's right of withdrawal nevertheless remains fully applicable during the 14-day period, even after delivery and even where the Virtual Items have been used in whole or in part.

If the Player exercises the right of withdrawal during the 14-day period, MAKETOOLS shall reimburse the corresponding sums under the conditions set out above. MAKETOOLS reserves the right, in such case, to deduct from the Account the Virtual Items that have not been used, and to take any reasonable measure where the right of withdrawal appears to be exercised abusively or fraudulently (for example, repeated purchase-use-withdrawal cycles by the same Player).

7.6 Refund Policy

Beyond the statutory right of withdrawal set out in Article 7.5 and the legal warranty of conformity set out in Article 7.7, all sales of Virtual Items are final and no additional refund will be granted, in particular in the following cases:

the 14-day withdrawal period has expired;
the Account has been terminated for breach of these Terms;
the Player has shared their credentials and a third party has used the Virtual Items.

By way of exception, MAKETOOLS may, at its sole discretion, grant a refund or credit in the form of Virtual Items in the event of a duly proven technical malfunction attributable to MAKETOOLS, or as a commercial gesture, without such practice creating any right or precedent for the benefit of the Player.

7.7 Legal Warranty

In accordance with Articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code, MAKETOOLS provides Virtual Items in conformity with the contract and is liable for any lack of conformity existing at the time of delivery and appearing within a period of two (2) years from delivery. The Player who notices a lack of conformity may contact MAKETOOLS at charlotte@maketools.ai.

Article 8 — Subscriptions

8.1 Description

MAKETOOLS offers Players the possibility of taking out a paid Subscription (the "Subscription") granting the subscriber, for the duration of the subscription:

the periodic crediting of a stipend of virtual currency to their Account;
the removal of in-game advertising referred to in Article 9 for the duration of the active Subscription;

and, where applicable, any other benefits described on the Website at the time of subscription.

The Subscription is offered in three (3) terms:

monthly subscription, with a commitment period of one (1) month;
6-month subscription, with a commitment period of six (6) months, at a discounted price compared with the monthly subscription;
annual subscription, with a commitment period of twelve (12) months, at a more substantial discounted price compared with the monthly subscription.

The applicable discounts and the precise stipend of virtual currency are those displayed on the Website at the time of subscription.

The Subscription is offered exclusively to Players aged eighteen (18) or older (or the age of majority in their country of residence), in accordance with Article 4.1.

8.2 Subscription, Price and Payment

The price of the Subscription is the one displayed on the Website at the time of subscription, in the local currency of the Player's country of residence (or another currency, where local conversion is not available), all taxes included where applicable. Where the price is not displayed in euros (€), the conditions set out in Article 7.2 apply mutatis mutandis. Payment is made through the payment service provider Stripe.

The full price of the chosen term (one, six or twelve months) is paid upfront at the time of subscription. The cost of subsequent renewal periods will be charged at the start of each renewal period.

The subscription is concluded electronically on the Website. Before final confirmation, the Player is given the opportunity to verify the details of their subscription, in particular the total price, the term and the duration of the commitment, and to correct any errors, in accordance with Article 1127-2 of the French Civil Code.

8.3 Duration, Initial Term and Tacit Renewal

The Subscription is concluded for the initial term chosen by the Player (one, six or twelve months) from the date of confirmation of the first subscription. Upon expiry of this initial term, the Subscription is renewed automatically by tacit agreement for successive periods of the same duration as the initial term, at the price in force on the date of renewal, until cancellation by the Player or termination by MAKETOOLS under the conditions set out below.

In accordance with Article L. 215-1 of the French Consumer Code (so-called "Châtel" provisions), for Subscriptions whose renewal period is six (6) months or longer, MAKETOOLS shall inform the Player in writing (in particular by email), at the earliest three (3) months and at the latest one (1) month before the end of the period authorising the rejection of renewal, of the possibility of not renewing the Subscription. Where this information is not provided in accordance with the legal requirements, the Player may terminate the Subscription free of charge at any time after the renewal date; sums paid after the renewal date will be reimbursed within thirty (30) days of the termination request, after deduction of the sums corresponding to the period of performance of the contract until that date.

For the monthly Subscription, the Châtel notification obligation does not apply, the short term of the contract allowing the Player to cancel at any time under the conditions set out in Article 8.4.

8.4 Cancellation by the Player — Three-Click Rule

In accordance with Article L. 215-1-1 of the French Consumer Code, the Player may stop the tacit renewal of their Subscription at any time, free of charge and without giving a reason, directly online through a dedicated function accessible from their Account settings, in a few simple clicks.

The cancellation takes effect at the end of the commitment period in progress (one, six or twelve months depending on the chosen term). The Subscription remains active and the corresponding stipend of virtual currency continues to be credited until the end of that period. No pro-rata refund shall be granted for the period in progress, subject to the right of withdrawal set out in Article 8.6 and to mandatory legal provisions.

The Player may also request cancellation by email sent to charlotte@maketools.ai; in such case, the cancellation will take effect under the same conditions as a cancellation made through the online function.

8.5 Termination by MAKETOOLS

MAKETOOLS may terminate the Subscription, with effect at the end of the commitment period in progress and after notice sent by email remaining without response for fifteen (15) days, in the following cases:

repeated failure of payment;
breach by the Player of these Terms, in particular of Article 5;
discontinuation of the Subscription offer (in which case Players already subscribed will be informed at least thirty (30) days in advance and, where they have paid in advance for a period that has not yet been performed, MAKETOOLS shall reimburse the corresponding pro-rata amount).

In the event of serious breach by the Player (in particular, but not limited to, fraud, payment irregularity or behaviour referred to in Article 5.2), MAKETOOLS may terminate the Subscription with immediate effect, without compensation and without prejudice to any other remedy.

8.6 Right of Withdrawal Applied to the Subscription

The Player benefits from a fourteen (14) calendar day right of withdrawal from the conclusion of the Subscription, exercisable under the conditions set out in Article 7.5.

MAKETOOLS activates the Subscription and begins crediting the virtual currency stipend immediately upon confirmation of payment, without requiring an express waiver of the right of withdrawal. The Player's right of withdrawal nevertheless remains fully applicable during the 14-day period.

Where the Player exercises the right of withdrawal during the 14-day period, MAKETOOLS shall reimburse the sums paid for the Subscription under the conditions set out in Article 7.5. Where part of the Subscription has already been performed before the exercise of the right of withdrawal (and in particular where part of the virtual currency stipend has already been credited or used), MAKETOOLS may deduct from the reimbursement an amount proportional to the service provided up to the date of withdrawal, by comparison with the total contractual benefit, in accordance with Article L. 221-25 of the French Consumer Code.

MAKETOOLS reserves the right to take any reasonable measure where the right of withdrawal appears to be exercised abusively or fraudulently.

8.7 Price Changes

MAKETOOLS reserves the right to modify the price of the Subscription for future renewal periods. Any price modification shall be notified to the Player by email at least one (1) month before its entry into force, except where the Châtel notification referred to in Article 8.3 (which already mentions the renewal price) makes such additional notification unnecessary.

The Player who does not accept the new price may cancel the Subscription under the conditions set out in Article 8.4 before the new price enters into force. Failing such cancellation, the Player shall be deemed to have accepted the new price as from the next renewal. Price modifications shall in no event apply to the commitment period in progress, which remains governed by the price agreed upon at subscription or at the last renewal.

8.8 Effects of Cancellation or Termination on Virtual Currency Already Credited

Virtual currency credited to the Account during a paid period remains usable within the Game during that period and, subject to Article 13.5, after the end of the Subscription, until the Account is closed.

The cancellation or termination of the Subscription does not, by itself, entitle the Player to a refund of virtual currency already credited or of sums already paid for completed periods.

Article 9 — Advertising

9.1 Presence of Advertising

The Game and the Website may display advertising content, in the form of:

banner or display advertisements (static or animated), inserted in various screens of the Game or pages of the Website;
sponsored content or native advertisements, integrated into the Game's interface in a manner consistent with its visual environment.

In accordance with Article 26 of Regulation (EU) 2022/2065 (Digital Services Act, "DSA"), any advertising content is clearly identifiable as such, including by the use of explicit visual or textual indications (e.g. "Advertisement", "Sponsored content", "Ad" or equivalent), and the identity of the advertiser is communicated where the law so requires.

9.2 Personalised and Contextual Advertising

Advertisements displayed in the Game and on the Website may be:

contextual, that is, displayed without using personal data relating to the Player (in particular without profiling), based solely on the context of consultation (e.g. the page or screen displayed);
personalised, that is, selected on the basis of the Player's personal data or behaviour, only with the Player's prior, free, specific, informed and unambiguous consent, given through the consent management mechanism provided on the Services.

The Player may at any time grant, refuse or withdraw consent for the display of personalised advertising, via the dedicated tool accessible from the Account settings or, where applicable, the cookie/consent banner. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

In the absence of consent, advertisements displayed will be exclusively contextual.

9.3 Protection of Minor Players

In accordance with Article 28, paragraph 2 of the DSA, MAKETOOLS does not display personalised advertising to Players whom it knows or has reasonable grounds to believe to be minors (under the age of eighteen).

Players aged 13 to 17 will only be shown contextual, non-personalised advertisements. No profiling, behavioural analysis or use of the Player's personal data for advertising purposes is carried out for such Players.

For these purposes, the Player declares their age truthfully at the time of registration and undertakes to update this information without delay in the event of any change. MAKETOOLS reserves the right to take any reasonable measure to verify the age of a Player, in particular in case of doubt or report.

9.4 Removal of Advertising Through Subscription

Holders of an active paid Subscription, under the conditions of Article 8, are exempted from the display of in-game advertisements, throughout the duration of their Subscription. This benefit ceases on the day of expiry, cancellation or termination of the Subscription.

The removal of in-game advertisements does not extend, where applicable, to communications strictly necessary for the operation of the Services, nor to communications relating to the Game itself published by MAKETOOLS (informative notifications, announcements of events or new features, etc.), which do not constitute advertising within the meaning of this Article.

9.5 Reporting Inappropriate Advertising

In accordance with Article 16 of the DSA, the Player may report any advertising content that they consider illegal or contrary to these Terms, using the reporting tools made available within the Services or by writing to charlotte@maketools.ai. Reports are processed in accordance with the moderation procedure described in Article 6.

Article 10 — Intellectual Property

10.1 MAKETOOLS' Rights

The Game, the Website and all their components — including but not limited to source code, graphics, animations, characters, storylines, music, sound effects, texts, trademarks, logos, databases and interfaces — are the exclusive property of MAKETOOLS or of its licensors. They are protected by intellectual property laws applicable in France and worldwide.

Acceptance of these Terms grants the Player a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence, for the duration of the contract, to access and use the Game for private, non-commercial purposes only.

Any reproduction, representation, modification, adaptation, translation, distribution, public communication or commercial exploitation of all or part of the Game, by any means and on any medium, without the prior written authorisation of MAKETOOLS, is strictly prohibited and may give rise to civil and/or criminal proceedings.

10.2 User-Generated Content

The Player retains ownership of the original elements of the UGC they create, subject to third-party rights.

However, by publishing or transmitting UGC through the Services, the Player grants MAKETOOLS a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, represent, adapt, translate, modify, distribute and publicly communicate such UGC, in whole or in part, on any medium and by any means known or unknown, for the entire duration of the legal protection of the rights concerned.

This licence is granted for the following purposes:

operation, display and moderation of the Services;
promotion of the Game (in particular trailers, screenshots, social media, press kits, advertising);
internal analysis, statistics and improvement of the Services;
compliance with legal and regulatory obligations.

The Player warrants that they hold all rights necessary to grant this licence and that the UGC does not infringe any third-party right or applicable law.

10.3 Streaming and Content Creation

MAKETOOLS authorises Players to record, stream and publish gameplay videos and screenshots of the Game on online platforms (YouTube, Twitch, TikTok, etc.), including for monetisation purposes, subject to:

not modifying the Game's source code or assets;
not presenting the Game in a manner that is misleading, defamatory or contrary to MAKETOOLS' image;
not using the Game in a context contrary to Article 5.2;
mentioning MAKETOOLS as publisher of the Game where appropriate.

This authorisation may be withdrawn at any time, in particular in the event of abuse.

Article 11 — Personal Data

MAKETOOLS processes personal data of Players in its capacity as data controller, in compliance with Regulation (EU) 2016/679 (GDPR) and French Law no. 78-17 of 6 January 1978 (Loi Informatique et Libertés).

The categories of data processed, the purposes, legal bases, retention periods, recipients and the rights of data subjects (access, rectification, erasure, restriction, portability, objection, definition of post-mortem directives) are described in detail in the Privacy Policy available at /privacy, which forms an integral part of these Terms.

For any question or to exercise their rights, the Player may contact MAKETOOLS at charlotte@maketools.ai. The Player also has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL — www.cnil.fr).

Article 12 — Availability of the Services — Modifications — Shutdown

12.1 Availability

MAKETOOLS undertakes to use reasonable efforts to ensure the availability of the Services 24 hours a day, 7 days a week. However, given the nature of the internet and online services, MAKETOOLS cannot guarantee uninterrupted, error-free or secure access.

In particular, access to the Services may be temporarily interrupted for maintenance, updates, technical incidents, attacks (DDoS, intrusion, etc.) or any case of force majeure. MAKETOOLS shall use reasonable efforts to inform Players of scheduled maintenance in advance.

12.2 Evolution of the Game

The Game is an evolving service. MAKETOOLS reserves the right to modify, add, remove or rebalance, at any time and without compensation, any feature, content, mechanic, Virtual Item, balance or rule of the Game, in particular for technical, commercial, regulatory or community-related reasons.

12.3 Shutdown of the Game

MAKETOOLS reserves the right to permanently discontinue the Game at any time, in whole or in part. In such case, MAKETOOLS undertakes to:

inform Players at least sixty (60) days in advance, by notification within the Game and by email to the address associated with the Account;
where reasonably possible, allow Players to use the Virtual Items already acquired during the notice period;
comply with applicable consumer law, in particular as regards Virtual Items purchased shortly before the announcement of the shutdown, in which case MAKETOOLS may, at its discretion, offer compensation in another form.

No compensation shall be due in respect of Virtual Items that have already been consumed, used or that have expired.

Article 13 — Term — Suspension — Termination of the Account

13.1 Term

The contract between MAKETOOLS and the Player is concluded for an indefinite period from the creation of the Account.

13.2 Termination by the Player

The Player may terminate the contract at any time and without justification, by deleting their Account from the Account settings or by sending a request to charlotte@maketools.ai. Deletion is effective within a reasonable period and entails the consequences set out in Article 13.5.

13.3 Suspension by MAKETOOLS

MAKETOOLS may suspend the Account, in whole or in part, in the event of:

suspicion of breach of these Terms, pending investigation;
suspicion of unauthorised access to the Account;
request from a competent authority;
non-payment of an order.

13.4 Termination by MAKETOOLS

MAKETOOLS may terminate the Account, with immediate effect and without compensation, in the event of:

serious or repeated breach of these Terms by the Player, in particular of Article 5;
prolonged inactivity of the Account for more than twelve (12) consecutive months, after notice sent by email remaining without response for thirty (30) days;
inability of MAKETOOLS to continue operating the Services for technical, economic, legal or regulatory reasons;
behaviour by the Player that is incompatible with the proper functioning of the community.

13.5 Consequences of Termination

Upon termination of the Account, for any reason whatsoever (including termination at the Player's own initiative, termination for breach, or termination for inactivity):

the Player immediately loses access to the Account, to all associated data (characters, progress, statistics, friend lists, messages, etc.) and to all Virtual Items, including those acquired against payment;
no refund will be granted in respect of Virtual Items not yet used, subject to mandatory legal provisions and Article 7.6;
the licences granted under Article 10.1 are terminated. The licences granted by the Player to MAKETOOLS under Article 10.2 shall survive, for the purposes set out therein;
MAKETOOLS shall retain certain data for the periods set out in the Privacy Policy, in particular for legal, accounting and security reasons.

Article 14 — Liability

14.1 MAKETOOLS' Liability

MAKETOOLS is bound by an obligation of means with regard to the provision of the Services. MAKETOOLS shall be liable only for damage that is direct, foreseeable and the consequence of a proven breach by it.

To the fullest extent permitted by applicable law, MAKETOOLS shall not be liable for:

indirect damage, in particular loss of data, loss of opportunity, loss of revenue, loss of profit, commercial or moral prejudice;
damage resulting from a breach by the Player of these Terms;
damage resulting from the act of a third party or of the Player;
damage resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code;
the use of the Player's credentials by a third party as a result of negligence on the part of the Player;
the content of links to third-party sites accessible from the Services.

In any event, and except in case of gross negligence or wilful misconduct, the total liability of MAKETOOLS for any claim relating to the Services shall be limited to the amounts actually paid by the Player to MAKETOOLS during the twelve (12) months preceding the event giving rise to the claim.

The provisions of this Article do not exclude or limit liability that cannot be excluded or limited under applicable mandatory law, in particular as regards consumer law (including the legal warranty of conformity and the warranty against hidden defects).

14.2 Player's Liability

The Player is liable for all damage, of any kind, caused to MAKETOOLS or to third parties as a result of a breach by the Player of these Terms, of applicable law or of third-party rights. The Player undertakes to hold MAKETOOLS harmless against any claim, action or proceeding by a third party resulting from such a breach.

Article 15 — Force Majeure

Neither party shall be liable for any breach of its obligations resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code and the case law of the French Cour de cassation, including in particular: natural disasters, fires, floods, epidemics, pandemics, wars, attacks, riots, strikes, governmental decisions, prolonged failures of the electrical or telecommunications networks, large-scale cyberattacks, or failures of essential third-party service providers.

The party affected shall inform the other party as soon as possible. If the case of force majeure lasts more than thirty (30) days, either party may terminate the contract by registered letter with acknowledgement of receipt or by email with acknowledgement of receipt, without compensation.

Article 16 — Complaints — Consumer Mediation

16.1 Internal Complaints

Any complaint must be addressed to MAKETOOLS at charlotte@maketools.ai. MAKETOOLS undertakes to acknowledge receipt within five (5) working days and to provide a substantive reply within a reasonable period.

16.2 Consumer Mediation

In accordance with Articles L. 611-1 et seq. and R. 612-1 et seq. of the French Consumer Code, the consumer Player has the right to refer the dispute free of charge to a consumer mediator, with a view to amicable resolution, provided that they have first attempted to resolve the dispute directly with MAKETOOLS by means of a written complaint.

The mediator designated by MAKETOOLS is the Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance), a consumer mediator referenced by the Commission d'évaluation et de contrôle de la médiation de la consommation (CECMC):

Service du Médiateur du e-commerce de la FEVAD BP 20015 — 75362 Paris Cedex 8, France Email: mediateurduecommerce@fevad.com Website and online referral form: https://www.mediateurfevad.fr

The consumer Player may refer the matter to the FEVAD mediator after having made a prior written complaint to MAKETOOLS and having received an unsatisfactory response or no response. The referral must be made within one (1) year of that written complaint. The mediation procedure is free of charge for the consumer; the cost is borne by MAKETOOLS. The mediator's decision is non-binding: each party remains free to accept or reject the proposed solution, and to bring the dispute before a court. The mediation procedure is conducted in French.

Note: access to the FEVAD mediation service is reserved to FEVAD member companies that have subscribed to the mediation scheme. MAKETOOLS has applied for membership and the present clause shall be effective from the date on which MAKETOOLS' adhesion to the FEVAD mediation scheme is confirmed.

16.3 Online Dispute Resolution Platform

In accordance with Regulation (EU) no. 524/2013, the European Commission provides a free online dispute resolution platform, accessible at: https://ec.europa.eu/consumers/odr.

Article 17 — Applicable Law and Jurisdiction

These Terms are governed by French law, without prejudice to the mandatory provisions of the law of the country of residence of the consumer Player.

In the event of a dispute, the parties shall endeavour to resolve it amicably in accordance with Article 16 before initiating any legal proceedings.

In the absence of an amicable resolution:

for consumer Players: the dispute may be brought before the competent French court in accordance with the rules of jurisdiction of the French Code of Civil Procedure or, where applicable, before the court of the place of residence of the consumer pursuant to Regulation (EU) no. 1215/2012;
for professional Players: any dispute relating to the validity, interpretation, performance or termination of these Terms shall fall within the exclusive jurisdiction of the courts of Paris (France), notwithstanding multiple defendants, warranty claims or interim proceedings.

Article 18 — Miscellaneous

18.1 Entire Agreement

These Terms, together with the documents to which they refer (in particular the Privacy Policy and any specific conditions applicable to events or in-game purchases), constitute the entire agreement between the parties relating to its subject matter.

18.2 No Waiver

The failure of MAKETOOLS to enforce, at any time, any provision of these Terms shall not be construed as a waiver of its right to enforce such provision subsequently.

18.3 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, in whole or in part, by a competent court, the other provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision whose economic effect is as close as possible to that of the invalid provision.

18.4 Assignment

MAKETOOLS may freely assign or transfer these Terms, in whole or in part, to any third party, in particular in the context of a sale, merger, reorganisation or transfer of business. The Player may not assign or transfer these Terms or their Account without the prior written consent of MAKETOOLS.

18.5 Notices

Any notice intended for MAKETOOLS shall be sent to charlotte@maketools.ai or to its registered office address. Any notice intended for the Player shall be sent to the email address associated with the Account or, where appropriate, by notification within the Game.

18.6 Language

These Terms are drafted in English, which is the original and reference version. A French translation is made available for the convenience of French-speaking Players.

In the event of any inconsistency between the English and the French versions:

with regard to consumer Players residing in France, the French version shall prevail to the extent required by applicable French consumer law (in particular Law no. 94-665 of 4 August 1994, known as the Loi Toubon, and Article L. 211-1 of the Consumer Code);
with regard to all other Players, the English version shall prevail.

End of the General Terms and Conditions — version of 15 May 2026.

Annex 1 — Model Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: MAKETOOLS SAS, 149 avenue du Maine, 75014 Paris, France — charlotte@maketools.ai

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*):

……………………………………………………………………………………………………………………………

Ordered on (*) / received on (*): ………………………………………………………………

Name of consumer(s): ……………………………………………………………………………………

Address of consumer(s): …………………………………………………………………………………

Account / order reference: …………………………………………………………………………

Signature of consumer(s) (only if this form is notified on paper):

Date: ………………………………

(*) Delete as appropriate.

This model form is provided in accordance with Articles L. 221-5 and R. 221-1 of the French Consumer Code.